Refund policy

To start a return: 

Send your returns via the carrier of your choice to the following address. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and warranty cards, and in its original packaging. Items must be returned in their original packaging, including the manufacturer's box when applicable, and that box should be placed inside a separate outer shipping box with labels affixed only to the outer package. We highly recommend tracking and insurance and are not responsible for lost or stolen shipments:

Feather Craft Fly Fishing Attn: Returns 8307 Manchester Road St. Louis, MO 63144

We have a 30-day return policy, which means you have 30 days after receiving your item to return it. 

All returns are subject to a 15% restocking fee, which will be deducted from your refund. Custom orders can be returned if defective for an exchange only. Used items cannot be refunded. No refunds on rigged backing.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods, custom products, special orders or personalized items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.

European Union 14-day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Orders returned under this cooling-off period are refunded in full and are not subject to the 15% restocking fee. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return. Once approved, you'll be refunded to your original payment method, less the 15% restocking fee where applicable, within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since your return, please contact us at info@feather-craft.com.